This Cancellation, Return & Refund Policy applies to all services provided by ITHON TECHNOLOGY (PRIVATE) LIMITED through ithontechnology.com.
Registered Business Name:
ITHON TECHNOLOGY (PRIVATE) LIMITED
Registered Office:
Office No. 6, 3rd Floor, Murree Road, Rawalpindi Cantonment, Rawalpindi, Punjab, Pakistan.
Order Cancellation
Clients may request cancellation before campaign setup, service fulfillment, or delivery begins.
If no work has started, ITHON TECHNOLOGY (PRIVATE) LIMITED may approve the cancellation and issue a refund where applicable.
Once campaign setup, sourcing, qualification, appointment scheduling, live-transfer routing, lead fulfillment, or any agreed service has commenced, cancellation requests may not be accepted.
Digital Service Delivery
The services provided by ITHON TECHNOLOGY (PRIVATE) LIMITED, including qualified leads, live transfers, appointments, campaign fulfillment, and related digital services, are delivered electronically.
Because these are digital services, they cannot be physically returned once they have been delivered, accessed, transferred, scheduled, or made available to the client.
Quality Concerns
If you believe that a delivered service does not meet the agreed campaign or service requirements, you must notify us within 48 hours of delivery.
Each request will be reviewed individually using the agreed campaign criteria, service scope, delivery records, email communications, call recordings, and other supporting documentation where applicable.
If a valid issue is confirmed, we may, at our sole discretion, provide:
- A replacement service
- A service credit
- A delivery adjustment
- A partial or full refund where appropriate
Non-Refundable Situations
Refunds will generally not be issued where:
- The agreed service has been completed and delivered.
- Leads, appointments, live transfers, reports, or other digital deliverables have been successfully provided.
- The client has accessed, downloaded, or used the delivered service.
- Call recordings, delivery logs, email confirmations, CRM records, or other service records confirm successful delivery.
- The client changes internal business requirements after work has started.
- Sales results, commissions, policy approvals, conversion rates, or revenue expectations are not achieved.
- The client fails to follow up with delivered leads or appointments.
- Incorrect, incomplete, or misleading information was provided by the client.
Refund Processing
If a refund request is approved, the refund will be processed through the original payment method.
Approved refunds are processed within 20 business days, subject to the processing timelines of the payment provider or financial institution.
Payment Disputes
Before initiating a chargeback or payment dispute, clients should contact ITHON TECHNOLOGY (PRIVATE) LIMITED to allow us the opportunity to review and resolve the matter.
We will make reasonable efforts to resolve legitimate concerns promptly and fairly.
Policy Updates
We reserve the right to amend this Cancellation & Refund Policy at any time.
Updated versions will be published on this website, and continued use of our services constitutes acceptance of the revised policy.
Contact Us
For cancellation or refund inquiries, please contact:
ITHON TECHNOLOGY (PRIVATE) LIMITED
Registered Office:
Office No. 6, 3rd Floor, Murree Road, Rawalpindi Cantonment, Rawalpindi, Punjab, Pakistan.
Email: support@ithontechnology.com
Phone: +92 300 0838496